Refund policy

We offer a 30 day, no questions asked money back guarantee on all our products. Think of it as a trial period. If you are not happy, for any reason, complete the form below and we will provide a hassle free return.

You will need to return the item to us complete with accessories and packaging and we will refund your money, no questions asked.

If you change your mind about your purchase, you have the right to cancel your purchase within 14 days of receipt under the Consumer Contracts Regulations 2014, as long as the product is unused and in its original condition.

We don't think this is enough time to work out if our product are right for you. Therefore, we give you enough time to try our products out for yourself so you can see if our lamps work for you. You should know within 30 days if the products are going to work for you.

Wherever you are in the world, when you buy a Care lamp direct from us the trial period begins the day that you receive it. If at any point you wish to return your product, simply let us know by completing the form below.

To be eligible for a return, your item must be post marked as sent within the 30 day period. It must be as new, complete with all accessories.

Please ensure that the items are packed in suitable, protective cardboard boxes to ensure the goods are received in like new condition.

Additional non-returnable items:
Gift cards

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. If this is the case, reasonable costs will be deducted, depending on what is missing and we will communicate these with you before we issue the refund.

Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. The usual time frame is up to 3 business days.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@carelamps.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@carelamps.com and we will provide you with the details to do this.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refusing of import duties and fees

All orders shipped outside the UK are subject to import VAT/Duties once received into your country. If you refuse to pay these fees, then the order must be returned to us before we issue any refund. Any refund issues will be minus any associated costs with the goods being returned to us, including, but not limited to, return shipping costs and the costs of paying these import fees on your behalf.

Should you have to pay import fees on an order and want to return it, you should be able to claim these fees back from your local government. We do not have details of how to claim his back. You will need to do your own research before buying.

Tip: Remember to keep the packaging and always contact us first before you return the product

It is your responsibility to return and pay for the cost of return. We cannot be held liable for lost or damaged shipments that are sent to us. We recommend you ship by Recorded Delivery for safety. (This applies to all orders outside of the UK as well).
Items must be returned in original packaging and with all parts and accessories. Items with missing parts or accessories are subject to a 10% fee due to the reduction in the value of the item.
All refunds are usually processed with 3-5 days after receiving the product, back to your original method of payment.
Items must be shipped back to our warehouse along with the correct returns authorisation form. Please completing the form below. and we will provide this form for you.

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