Shipping


Free Shipping
Delivery Options
 

We know customers appreciate different delivery options, and with Standard and Expedited delivery to choose from, we can offer both alternatives to you. All our products come with Free shipping as standard within the U.K. You can choose Expedited Shipping if you need the item quicker.

Since the UK has left the EU, we no longer charge VAT for non-UK orders.

Where possible, VAT and duties are calculated at checkout and will be prepaid on your behalf; this ensures there will be no additional costs for you to pay when importing your product.

Currently, this feature is available to

  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • Norway
  • Portugal
  • Spain
  • Sweden
  • Switzerland

For other countries, we offer a delivery duty pre-paid service.  Please complete the form at the bottom of this page for a quote.

If ordering from outside the UK, your order will be subject to VAT and customs duties when the goods arrive in your country, as well as any applicable brokerage fees. 

Please see your local government website for information on this amount.  We cannot provide you with this information, nor can we pay this on your behalf.  Care Lamps will not be responsible for any outstanding charges should your order be returned to us for non-payment.  If the order is returned to us, we will refund you minus the original shipping costs, return shipping costs, and any fees incurred.

 

Standard Delivery (UK Only)

  • Cost: FREE
  • Locations available: UK & Europe Only
  • UK Orders: Your order will be delivered within 2-5 business days after ordering.
  • EU Orders: Your order will be delivered 3-10 business days after shipping. 
  • We process and ship your order cost-efficiently so we can pass the savings on to you through free shipping.  Please note you will be liable for any import taxes/duties.
  • We do have a delivery duty pre-paid option available to our customers.  You must complete the form at the bottom of this page to request a quote.

Expedited Delivery (UK Only)

  • Cost: £5.99
  • Locations available: UK
  • Delivery using the expedited service in the UK can vary from 1 to 3 days after ordering, depending on your location and the time of order.
  • We do not ship on Sundays, so if you order on Saturday or Sunday, your order will be shipped on Monday.


Worldwide orders

  • Cost: Depends on the location
  • Your order will be delivered within 7-14 business days after shipping.
  • We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you through cheap shipping.
  • You should expect to pay your local VAT and customs duties for all orders outside the UK.
Note for all orders: If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order.  

When will my item be shipped?
  • Orders placed before 1 PM GMT are processed the same business day. 
  • Orders placed after 1 PM am GMT are processed the following business day. 
  • Business day means Monday - Friday. 
  • Any orders placed over the weekend will be shipped on Monday.

Which carrier will deliver my item?
  • It is impossible to specify an exact courier as not all couriers deliver to all locations.
  • We usually use DHL in the UK and DPD / Fedex in Europe
  • Proof of delivery (signature) may be required upon delivery; please consider this when selecting the delivery address.
  • Deliveries do not take place on weekends and Bank Holidays.  

How am I notified of payment and delivery?
Once an order is placed, you will receive two emails from us.  The first will confirm your payment has been received, and the second will be sent when the item has been dispatched to you.  This will also contain any tracking information.
If you have any shipping questions, please contact us at support@carelamps.com.


DELIVERY DUTY PRE-PAID

We can now offer most of our EU customers a Delivery duty paid (DDP) service. This service means all your Taxes and Duties will be pre-paid, ensuring a quicker delivery time and no hidden costs.

You will have nothing else to pay.

If you would like a quote for this, please fill out the form below, and we will talk with our couriers to get the best price.

How does this work?

  • Once we have your details, we will get quotes from couriers.
  • We then email you the quote with a total cost breakdown.
  • If you are happy with this, reply to our email, letting us know you want to proceed
  • We then create a draft order and email you the details.
  • You then follow the link in the email to pay for the order.
  • You can pay using any of the payment options on our website.