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sales@carelamps.com

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Returns

We offer a 30 day, no questions asked money back guarantee on all our products. Think of it as a trial period. If you are not happy, for any reason, Just fill in this form and we will provide a hassle free return.

You will need to return the item to us complete with accessories and packaging and we will refund your money, no questions asked.

We appreciate that if our treatments are new to you, you might have questions and may even be a bit skeptical. We give you enough time to try our products out for yourself so you can see if our lamps work for you. 

Wherever you are in the world, when you buy a Care lamp direct from us the trial period begins the day that you receive it. If at any point you wish to return your product, simply let us know by completing this form.

Tip: Remember to keep the packaging and always contact us first before you return the product 

  • It is your responsibility to return and pay for the cost of return. We cannot be held liable for lost or damaged shipments that are sent to us. We recommend you ship by Recorded Delivery for safety. (This applies to all orders outside of the UK as well).
  • Items must be returned in original packaging and with all parts and accessories. Items with missing parts or accessories are subject to a 10% fee due to the reduction in the value of the item.
  • All refunds are usually processed with 3-5 days after receiving the product.
  • Items must be shipped back to our warehouse along with the correct returns authorisation form.  Please complete this form and we will provide this form for you.
  • Do not ship to the address on our website.

 

 

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