We offer a 30-day, no questions asked money-back guarantee on all our products. Think of it as a trial period. If you are unhappy, complete the form below, and we will provide a hassle-free return.
You will need to return the item to us, complete with accessories and packaging, and we will refund your money, no questions asked.
If you change your mind about your purchase, you have the right to cancel it within 14 days of receipt under the Consumer Contracts Regulations 2014, as long as the product is unused and in its original condition.
We don't think this is enough time to work out if our product is right for you. So, we'd like to give you enough time to try our products out for yourself, so you can see if our lamps work for you. You should know within 30 days if the products will work for you.
Wherever you are in the world, when you buy a Care lamp directly from us, the trial period begins the day you receive it. If you wish to return your product at any point, complete the form below.
Your item must be postmarked as sent within 30 days to be eligible for a return. It must be as new, complete with all accessories.
Please make sure that the items are packed in suitable, protective cardboard boxes to make sure the goods are received in like new condition.
Additional non-returnable items:
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error. If this is the case, reasonable costs will be deducted, depending on what is missing, and we will communicate these with you before we issue the refund.
Any item that is returned more than 30 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund, recheck your bank account.
Then you can contact your credit card company; it may take some time before your refund is officially posted. The usual time frame is up to 3 business days.
Next, you'll need to contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email at email@example.com, and we will provide you with the details to do this.
If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refusing import duties and fees
All orders shipped outside the UK are subject to import VAT/Duties once received in your country. If you refuse to pay these fees, the order must be returned to us before we issue any refund. Any refund issued will be minus any associated costs with the goods being returned to us, including, but not limited to, return shipping costs and the costs of paying these import fees on your behalf.
Should you have to pay import fees on an order and want to return it, you should be able to claim these fees back from your local government. We do not have details of how to claim his back. You will need to do your own research before buying.
Tip: Remember to keep the packaging and always contact us first before you return the product
- It is your responsibility to return and pay for the cost of the return. We cannot be held liable for lost or damaged shipments sent to us. We recommend you ship by Recorded Delivery for safety. (This applies to all orders outside of the UK as well).
- Items must be returned in original packaging and with all parts and accessories. Items with missing parts or accessories are subject to a 10% fee due to the item's value reduction
- All refunds are usually processed within 3-5 days after receiving the product back to your original payment method.
- Items must be shipped back to our warehouse along with the correct returns authorisation form. Please complete the form below, and we will provide this form for you.