We offer a 30 day, no questions asked money back guarantee on all our products. Think of it as a trial period. If you are not happy, for any reason, Just complete the form at the bottom of this page
You will need to return the item to us complete with accessories and packaging and we will refund your money, no questions asked.
If you change your mind about your purchase, you have the right to cancel your purchase within 14 days of receipt under the Consumer Contracts Regulations 2014, as long as the product is unused and in its original condition.
We don't think this is enough time to work out if our product are right for you. Therefore, we give you enough time to try our products out for yourself so you can see if our lamps work for you. You should know within 30 days if the products are going to work for you.
Wherever you are in the world, when you buy a Care lamp direct from us the trial period begins the day that you receive it. If at any point you wish to return your product, simply let us know by completing the form at the bottom of this page
Tip: Remember to keep the packaging and always contact us first before you return the product
- It is your responsibility to return and pay for the cost of return. We cannot be held liable for lost or damaged shipments that are sent to us. We recommend you ship by Recorded Delivery for safety. (This applies to all orders outside of the UK as well).
- Items must be returned in original packaging and with all parts and accessories. Items with missing parts or accessories are subject to a 10% fee due to the reduction in the value of the item.
- All refunds are usually processed with 3-5 days after receiving the product, back to your original method of payment.
- Items must be shipped back to our warehouse along with the correct returns authorisation form. Please complete the form below and we will provide this form for you.