What is the cost of shipping?
All our products come with Free shipping as standard within the U.K or you can choose Expedited shipping if you need the item quicker.
Locations available: UK & Europe Only
UK Orders: Your order will be delivered within 4-7 business days after shipping.
EU Orders: Your order will be delivered 5-10 business days after shipping.
We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping.
Expedited Delivery (UK Only)
Locations available: UK
Delivery using the expedited service in the UK can vary from 1 to 3 days after ordering depending on where you are located.
It should be noted that we do not ship on Saturdays or Sundays so if you order on Saturday or Sunday your order will be shipped on Monday.
Cost: Various but discounted
Your order will be delivered within 7-14 business days after shipping.
We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of cheap shipping
Note for all orders: If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order.
Can I choose the shipping courier?
Do you ship orders internationally?
Will I pay import fees for international orders?
If in doubt, assume that you will be charged import duty.
When will my order ship?
Orders and returns
Why is there a UK price and a Non UK price? and why is the Non UK price cheaper?
What payment methods do you accept?
Can I modify my order?
What is your return policy?
We offer a 30 day, no questions asked money back guarantee on all our products. Think of it as a trial period. If you are not happy, for any reason, Just fill in this form and we will provide a hassle free return.
You will need to return the item to us complete with accessories and packaging and we will refund your money, no questions asked.
We appreciate that if our treatments are new to you, you might have questions and may even be a bit skeptical. We give you enough time to try our products out for yourself so you can see if our lamps work for you.
Wherever you are in the world, when you buy a Care lamp direct from us the trial period begins the day that you receive it. If at any point you wish to return your product, simply let us know by completing this form.
Tip: Remember to keep the packaging and always contact us first before you return the product
- It is your responsibility to return and pay for the cost of return. We cannot be held liable for lost or damaged shipments that are sent to us. We recommend you ship by Recorded Delivery for safety. (This applies to all orders outside of the UK as well).
- Items must be returned in original packaging and with all parts and accessories. Items with missing parts or accessories are subject to a 10% fee due to the reduction in the value of the item.
- All refunds are usually processed with 3-5 days after receiving the product.
- Items must be shipped back to our warehouse along with the correct returns authorisation form. Please complete this form and we will provide this form for you.
How do I return an item
What is your warranty policy?
The exact warranty length can be found on each individual product page.
When does the warranty period start?
How do I claim under the warranty?
Please include your order number and a brief description of the issue.