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sales@carelamps.com

Free Uk & EU SHIPPING. DISCOUNTED WORLD SHIPPING

Help

Shipping

What payment methods do you accept?

We accept all major credit and debit cards paid through your chocie of payment processor (Stripe, Paypal or Google pay). We also accept Bitcoin and Litecoin.

What is the cost of shipping?

We know customers really appreciate different delivery options and with Standard and Expedited delivery to choose from, we can offer both alternatives to you.

All our products come with Free shipping as standard within the U.K or you can choose Expedited shipping if you need the item quicker.

Standard Delivery
Cost: FREE
Locations available: UK & Europe Only
UK Orders: Your order will be delivered within 4-7 business days after shipping.
EU Orders: Your order will be delivered 5-10 business days after shipping.

We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shipping.

Expedited Delivery (UK Only)
Cost: £5.99
Locations available: UK
Delivery using the expedited service in the UK can vary from 1 to 3 days after ordering depending on where you are located.

It should be noted that we do not ship on Sundays so if you order on Saturday or Sunday your order will be shipped on Monday.

Worldwide orders
Cost: £10.00
Your order will be delivered within 7-14 business days after shipping.

We process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of cheap shipping

Note for all orders: If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order.

Can I choose the shipping courier?

It is not possible to specify an exact courier as not all couriers deliver to all locations. A proof of delivery (signature) may be required upon delivery, please make sure you take this into account when selecting the delivery address. Deliveries do not take place on Sundays and Bank Holidays.

Do you ship orders internationally?

Yes we do.

Will I pay import fees for international orders?

We list all our international orders at their true value. Whether you get charged an import fee is based on the import rules of the location you are shipping to.

If in doubt, assume that you will be charged import duty.

When will my order ship?

Orders placed before 3pm GMT are processed the same business day. Orders placed after 3pm GMT are processed the next business day.

Orders and returns

Can I modify my order?

Yes, provided we have not shipped your order. Reply to your order confirmation email or email us at sales@carelamps.com to confirm the modification you wish to make.

What is your return policy?

We offer a 30 day, no questions asked money back guarantee on all our products. Think of it as a trial period. If you are not happy, for any reason, Just fill in this form and we will provide a hassle free return.

You will need to return the item to us complete with accessories and packaging and we will refund your money, no questions asked.

We appreciate that if our treatments are new to you, you might have questions and may even be a bit skeptical. We give you enough time to try our products out for yourself so you can see if our lamps work for you. 

Wherever you are in the world, when you buy a Care lamp direct from us the trial period begins the day that you receive it. If at any point you wish to return your product, simply let us know by completing this form.

Tip: Remember to keep the packaging and always contact us first before you return the product 

  • It is your responsibility to return and pay for the cost of return. We cannot be held liable for lost or damaged shipments that are sent to us. We recommend you ship by Recorded Delivery for safety. (This applies to all orders outside of the UK as well).
  • Items must be returned in original packaging and with all parts and accessories. Items with missing parts or accessories are subject to a 10% fee due to the reduction in the value of the item.
  • All refunds are usually processed with 3-5 days after receiving the product.
  • Items must be shipped back to our warehouse along with the correct returns authorisation form.  Please complete this form and we will provide this form for you.
  • Do not ship to the address on our website.

 

 

How do I return an item

Warranty

What is your warranty policy?

All our products come with minimum of one year warranty.

The exact warranty length can be found on each individual product page.

When does the warranty period start?

The warranty period begins from the date of delivery.

How do I claim under the warranty?

Email us at sales@carelamps.com to start the process.

Please include your order number and a brief description of the issue.
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