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Guarantee & Returns


30 day money back guarantee

We offer a 30 day, no questions asked money back guarantee on all our products. Just return to us complete with accessories and we will refund your money, no questions asked.

We appreciate that if our treatments are new to you, you might have questions and may even be a bit sceptical. We give you enough time to try our products out for yourself so you can see if our lamps work for you.  

Wherever you are in the world, when you buy a Care lamp direct from us the trial period begins the day that you receive it.  If at any point you wish to return your product, simply let us know by emailing us, send the product back, and we will refund your money (details below).

Tip: Remember to keep the packaging and always contact us first before you return the product

Our products* come with a 1-year manufacturers warranty.  If it breaks for any reason, return it to us within one year of ordering and we will ship you a new one!


Why not try it for yourself and if you don't see any improvement, send it back!



Return notes:
  • It is your responsibility to return and pay for the cost of return
  • Return in original packaging if possible, preferably by Recorded Delivery for safety
  • We give you a refund as soon as we receive the product (complete with original packaging and accessories)
  • Do not ship to the address on our website.  The item needs to be shipped completed with a returns authorisation form to our warehouse.  Please contact us and we will provide this form for you
  • 1 year manufacturers guarantee is not applicable to the philips UVB Narrowband bulbs 

This does not affect your statutory rights.